This Damage and Security Deposit Policy forms part of the Terms and Conditions governing all stays at Laskill Retreat. It is intended to protect the property, furnishings, and facilities while ensuring a fair and transparent process for guests.
1. Responsibility for Damage
1.1 Guests are responsible for ensuring that the accommodation, furnishings, equipment, and grounds are treated with reasonable care during their stay.
1.2 Guests will be held responsible for any loss, damage, or breakage caused by themselves, members of their party, or visitors invited onto the property.
1.3 Where damage occurs, Laskill Retreat reserves the right to charge guests the reasonable cost of repair or replacement, including any associated administrative or cleaning costs where applicable.
2. Reporting Damage or Breakages
2.1 Guests must report any damage, breakage, or maintenance issue as soon as reasonably possible, and no later than the time of departure.
2.2 Prompt reporting allows issues to be addressed quickly and helps ensure the comfort and safety of subsequent guests.
2.3 Reporting damage will not automatically result in charges being applied; each situation will be reviewed fairly and reasonably.
3. Good Faith Approach
3.1 Laskill Retreat operates on a good faith basis, recognising that minor accidents can occur during a stay.
3.2 Where minor breakages or wear occur and are reported promptly, Laskill Retreat will aim to resolve matters reasonably and proportionately.
4. Security Deposit
4.1 In certain circumstances, Laskill Retreat reserves the right to request a refundable damage or security deposit prior to arrival.
4.2 The requirement for a deposit will be determined at the sole discretion of Laskill Retreat, which may consider factors such as group size, length of stay, nature of the booking, or previous guest history.
4.3 Where a security deposit is taken, it will normally be refunded within a reasonable period following departure, provided that no damage, loss, or excessive cleaning requirements are identified.
4.4 If damage or loss is identified, Laskill Retreat may deduct the reasonable cost of repair, replacement, or cleaning from the security deposit, with any remaining balance returned to the guest.
5. Right to Recover Costs
5.1 Where the cost of damage or loss exceeds any security deposit held, Laskill Retreat reserves the right to recover the additional amount from the guest responsible for the booking.
5.2 By making a booking, the lead guest accepts responsibility for all members of their party and any visitors invited onto the property.